Mac's Online Shopping Center are committed to providing our customers total satisfaction.
All products are covered by Manufacturer's warranty. If your product is defective, email firstname.lastname@example.org within 15 days of the invoice date to obtain an RMA.
Return Policy: A Return Merchandise Authorization (RMA) will NOT be issued for any reason other than for the return of a defective item for replacement. Returns for stock adjustment purposes will not be accepted.
If granted an RMA, the following rules apply:
Returns must include all original packaging.
All returned products must be shipped in the same or a comparable shipping container to guarantee the return is received in sellable condition. If the product is smashed and/or not resalable due to the type of shipping method selected, Mac's Online Shopping Center will not be held liable or responsible for crediting the Customer for the return.
The RMA Number must appear on the outside of the packaging.
Defective products will be replaced with the same product type after the returned product is received by our warehouse.
Defective products will be tested by the Support Department. If your item is determined not to be defective, Mac's Online Shopping Center has the right to deny the return. Mac's Online Shopping Center will not be held liable or responsible for crediting the Customer for the return. The Customer will be responsible for shipping charges to return the package to them.
If your return has not been assigned an RMA Number, Mac's Online Shopping Center will NOT process the return. The Customer will be responsible for shipping charges to return the package to them.
If an item is returned as “Undeliverable” you will be contacted. If you would like to have the package re-shipped, you will be responsible for additional shipping charges and any return shipping charges assessed by the carrier. If you do not wish to have the package re-sent, we will issue a credit for the total price of the product(s) you ordered.
Restocking Fees: Mac's Online Shopping Center has the sole discretion of assessing a restocking fee on returns. Restocking fees are assessed at a rate of 25% of the product cost or $3.00, whichever is greater.
Unfortunately, we are unable to Ship to addresses outside the US and/or Canada, APO's, and FPO's.
Thank you for shopping at Mac's Online Shopping Center.